Sep 19, 2023

[Web Update] For Customers Who are Having Issues with the New Design

Dear Customers,

Several days ago, we conducted a major update on our website. Some of you might have experienced issues while trying to log in or download captions or files from our website.

To fix these issues, please follow these steps:

If you’re a Windows user, hold CTRL and SHIFT and then press the “R” key on your keyboard to force a complete website reload. We also recommend that you clear your browser files and cache.

For Mac users, clearing your browser cache should fix the problem.

The main cause of this issue is that your browser is still loading old files, which are stored in your browser, resulting in the issue.

If you’re experiencing any other issues, please contact us by email at support[at]

Thank you.

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